Holidays and busy seasons bring a surge of customer interactions, making it essential to stay connected and responsive when you have so many other things dominating your time. This blog post summarizes key insights from the recent LeadAR webinar linked her on improving customer communication using our latest platform feature launches!
📲 1. Enhance Internal Collaboration with Conversation Tagging
New Feature: Internal Commenting & Notifications
- Team collaboration made easy with @mentions.
- Tag a teammate to take over a conversation when you’re overwhelmed.
- The tagged user receives a real-time notification with a direct link to the conversation.
💡 Why It Matters:
This feature prevents missed responses during the busy holiday season and ensures faster customer support.
🌟 2. Expanded Facebook Integration for Multiple Locations
Key Update: Multi-Facebook Page Integration
- Previously: Only one Facebook page could be connected for reviews and ad tracking.
- Now: You can connect multiple business pages simultaneously.
- View and respond to reviews from multiple pages in the Reputation Tab.
✅ How to Set It Up:
- Go to Settings > Integrations > Facebook.
- Select multiple pages to connect.
- Customize review management for each page under Review Links.
🎯 Why It Matters:
Businesses with multiple locations can now track and respond to all Facebook reviews in one platform, improving brand consistency and engagement.
🛡️ 3. Spam Detection for Online Reviews
Key Update: Spam Review Filter
- New Feature: Automatic detection of potential spam reviews.
- Found under Settings > Spam Reviews.
- Option to turn spam detection on or off and act on flagged reviews.
🎯 Why It Matters:
Protect your brand reputation by addressing negative or misleading reviews promptly.
🔄 4. Automating Review Management for Faster Responses
New Feature: Review Management Automation
- Automations can now send internal notifications for new reviews.
- Customizable triggers based on review rating and spam detection.
- Team gets instant alerts for both positive feedback and critical reviews.
✅ How It Works:
- Trigger: New review received.
- Condition: If review rating is 1-2 stars or marked as spam.
- Action: Internal notification email prompting immediate follow-up.
📧 5. Smarter Email Sending with Spam Score Checker
New Feature: Spam Score Tool
- Before sending an email, the system scans for:
- Missing sender information.
- Lack of subject line.
- No unsubscribe link.
🎯 Why It Matters:
Avoid emails landing in spam folders and ensure compliance with best practices for email marketing.
📊 6. Customizable Dashboard Widgets for Real-Time Insights
New Feature: Personalized Dashboards
- New Widget Options:
- Unread messages tracker.
- Email campaign performance.
- Customer source breakdown.
✅ How to Customize:
- Go to Dashboard > Edit Widgets.
- Add metrics for conversations, review activity, and email performance.
- Reorder widgets based on priority.
🎯 Set Your Marketing Up for Success, Even in the Busy Seasons!
These new LeadAR features are designed to help you stay responsive, organized, and proactive so that when things get busy, your marketing efforts can stay on track and deliver results. Whether you’re streamlining communication with internal tagging, managing multiple locations, or enhancing your email campaigns, these tools empower you to offer better service and boost engagement. Looking for more information on how to use these new features to take the lead in your market? Schedule time with our Client Success Coaches during Office Hours by clicking below!
